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Privacy Policy

Last Updated: 2026-08-18

Privacy at a Glance

  • What we collect: Basic identity, payment details, and technical device data.
  • Why we collect it: To manage your account, process payments, and prevent fraud.
  • Who sees it: Only authorized staff and essential service partners (e.g., payment processors).
  • Retention: Kept for the life of your account plus the time required by Malaysian law.
  • Your control: You can request access, correction, or deletion via our support channels.

Introduction and Scope

This Privacy Policy outlines how spingo handles personal information. It applies to all users accessing our services within Malaysia. This policy governs the data collected on this website and our official application.

Please note that this policy does not apply to third-party websites, external payment gateways, or other platforms you may visit after leaving our site. We encourage you to review the privacy policies of any third-party services you interact with.

Personal Information We Collect

We collect only the information necessary to provide a secure and high-quality gaming experience.

Account & Identity

Information provided during registration to create and manage your user profile and ensure unique account ownership.

Verification Documents

Identification provided during KYC processes to verify your legal age and identity as required by gaming regulations.

Payment Data

Details required to process deposits and withdrawals securely through our partner payment providers.

Gaming & Transactions

Records of your gaming activity and financial transactions to maintain account accuracy and prevent fraud.

Technical Data

IP addresses, browser type, device identifiers, and operating system data to optimize site performance and security.

Support Communications

Correspondence sent to our customer service team to resolve issues and improve our services.

How We Collect Data

We gather information through three primary channels:

  • Directly from you: Information you enter during registration, account updates, and identity verification.
  • Automatically: Technical data captured via cookies and server logs when you browse our platform.
  • Service Providers: Data received from our partner payment processors and identity verification services.

Why We Use Data

Your data is used strictly for the following operational and legal purposes:

  • Account Management: To maintain your profile and provide access to our services.
  • Financial Processing: To facilitate secure deposits and payouts.
  • Security & Compliance: To verify age, prevent multi-accounting, and combat fraud or money laundering.
  • Experience Optimization: To personalize content and improve platform usability.
  • Legal Obligations: To comply with applicable gambling and data laws in Malaysia.
  • Marketing: To send promotions only if you have explicitly opted-in to receive them.

When We Share Data

We do not sell your personal data to third parties. We only share information when necessary for the following:

  • Essential Providers: With payment processors, KYC verification services, and technical infrastructure providers.
  • Legal Requirements: When required by law or to comply with requests from authorized regulatory bodies.

How We Protect Data

We implement robust technical and organizational measures to safeguard your information:

  • Encryption: Data transmitted between your device and our servers is encrypted using industry-standard protocols.
  • Access Control: Internal access to personal data is strictly limited to personnel who require it for operational duties.
  • Isolation: Sensitive payment information is handled via secure, isolated systems provided by professional payment partners.
  • Monitoring: We continuously monitor our systems for unauthorized access or potential security threats.

Cookies and Tracking

We use cookies to enhance your experience and analyze site traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

Depending on your situation, you may exercise the following rights regarding your data:

  • Access & Portability: Request a copy of the personal data we hold about you.
  • Correction: Request updates to inaccurate or incomplete information.
  • Deletion & Objection: Request the removal of your data or object to specific processing activities.
  • Consent Withdrawal: Withdraw your consent for marketing communications at any time.

To exercise these rights, please contact our support team via the channels available on our Support Page. Please note that we may be legally required to retain certain data (such as transaction records) even after an account is closed, in accordance with anti-money laundering and gambling regulations.

How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, we only keep data for the period necessary to fulfill our legal obligations under the applicable laws in Malaysia, including tax and regulatory requirements.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that a minor has created an account, that account will be terminated immediately, and any funds will be handled according to our terms.

Parents or guardians who believe a minor is using our platform are encouraged to report the account immediately via our Support Page.

Cross-Border Transfers

To provide our services, some of our technical and payment providers may operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data and maintain a level of security consistent with this policy.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us through the official communication channels listed on our Support Page.